The best startups have a customer loyalty strategy. After all, it's a lot easier and cheaper to keep happy customers than it is to recruit new ones. Every weapon at your disposal has to be used in the war for brand awareness and customer loyalty. Yet while social media is a revolution in our ability to connect with customers, both one-on-one and on a bigger scale, successfully improving customer loyalty through social media requires a different approach than standard brick-and-mortar strategies. Nothing replaces world-class products and great customer service. But they're not enough either....
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The Role of Media Convergence in Digital Marketing
February 25, 2013
From eM+C Daily
If you haven't yet heard of or started practicing media convergence, then now is the time. In the hyperconnected world of digital marketing and sales, it's easy to lose the attention of those you're looking to punt a product to. Keeping consumers engaged — engaged being the key word here and one you'll read about throughout this article — is essential in both marketing and sales campaigns.
Facebook to Partner With Acxiom, Epsilon to Match Store Purchases With User Profiles
February 22, 2013
From Ad Age
Facebook is testing out a new kind of ad targeting that will let brands market to users based on what they've bought in stores, according to execs briefed on their plans. The social media network is partnering with data giants including Epsilon, Acxiom and Datalogix to allow retailers to match their own data gathered through shopper loyalty programs to individual Facebook profiles, much like they've done previously with marketers' customer data from their CRM databases.
Managing the New Customer Relationship: Strategies to Engage the Social Customer and Build Lasting Value
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