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Customer Service on Facebook: 4 Tips to Make it Great

February 15, 2013
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We've had enough experience with social media now to realize how effective it is as a customer service tool. Even my mom now knows that if she's unhappy with the customer service she receives over the phone or via email, her next move will always be to take to Facebook to ensure she gets optimum attention....

 

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Facebook Casts a Wider Targeting Net With Lookalike Audiences
February 14, 2013 From ClickZ
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