
The pregnancy of 30-year-old tech entrepreneur Sally was announced to the world through her husband's Facebook page, after he tagged her in a photograph showing a positive home pregnancy test. Two months later, while Sally was browsing Facebook, she noticed a Huggies ad. Sally had never "liked" Huggies or any baby-related posts or pages. Nor had she posted about her pregnancy, so she figured Facebook had connected the dots between her husband's status update and his relationship with her. Did Facebook and its client, Huggies, know she was pregnant? It depends on whom you ask.
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Facebook is cracking down on scammers who use malware and fraud to generate phony "Like" votes. The company said it will increase its use of automated tools to detect and remove fraudulent Likes. The effort will include the use of updated security components that can better identify suspect behavior. "On average, less than 1 percent of Likes on any given page will be removed, providing they and their affiliates have been abiding by our terms," the company said.
Managing the New Customer Relationship: Strategies to Engage the Social Customer and Build Lasting Value
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