Have you noticed you've been losing Twitter followers and you don't know why? Did you work hard to gain your followers and find yourself struggling to keep them? Do you have numbers but a very small engagement ratio? If you're losing followers, then there is a good chance you need to adjust some Twitter techniques to stop this from happening....
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Facebook Has Worst Customer Satisfaction Rating of All Social Media
January 14, 2013
From BizReport
Google+ took top place among social media with a score of 78, along with Wikipedia. Meanwhile YouTube scored 73, Pinterest 69, Twitter 64 and LinkedIn scored 63. Pretty much every social media platform has beaten Facebook in the customer satisfaction stakes, according to the ACSI. Facebook's customer satisfaction rating fell to 61 from 66 in ACSI's 2011 study, making it the fifth in the Top 15 worst rated U.S. companies for customer service.
10 Reasons Why You (May) Suck on Twitter
January 10, 2013
From Social Media Today
Wow, I can't believe it. January 2013 marks five years of tweeting for me. I've seen the good, the amazing and the horrific when it comes to Twitter. A large number of people I know, respect and admire, I've met through Twitter. People that have greatly shortened my learning curve over the years in the world of search marketing. I've continued to hone my social networking skills in real time and opened up the chance to have helped a lot of people learn how to navigate and master the world of Twitter.
Managing the New Customer Relationship: Strategies to Engage the Social Customer and Build Lasting Value
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