Only 18 percent of the CEOs of the world's 50 biggest companies by revenue have one or more social networking accounts, according to a study released Tuesday by global PR firm Weber Shandwick. By comparison, the firm conducted a similar study in 2010 and found that 16 percent of the top CEOs had at least one social networking account, suggesting that not much has changed in the past three years. Social networks like Facebook and Twitter may be gaining users at a quick pace, but at least one group continues to be hesitant about joining: CEOs....
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Losing Twitter Followers? How to Gain and Keep More
January 14, 2013
From Social Media Today
Have you noticed you've been losing Twitter followers and you don't know why? Did you work hard to gain your followers and find yourself struggling to keep them? Do you have numbers but a very small engagement ratio? If you're losing followers, then there is a good chance you need to adjust some Twitter techniques to stop this from happening.
Facebook Has Worst Customer Satisfaction Rating of All Social Media Sites
January 14, 2013
From BizReport
Google+ took top place among social media with a score of 78, along with Wikipedia. Meanwhile YouTube scored 73, Pinterest 69, Twitter 64 and LinkedIn scored 63. Pretty much every social media platform has beaten Facebook in the customer satisfaction stakes, according to the ACSI. Facebook's customer satisfaction rating fell to 61 from 66 in ACSI's 2011 study, making it the fifth in the Top 15 worst rated U.S. companies for customer service.
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