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Founder and CEO of SuiteDialog


By Michael Della Penna

About Michael

Michael Della Penna is Senior Vice President of Emerging Channels at Responsys. His responsibilities include spearheading the overall strategic direction, partnerships and solution offering across emerging channels including social and mobile for the company.  Michael is a seasoned marketing professional with a long, proven track record of launching successful marketing, branding and sales strategies for leading public and private companies. Most recently, Michael founded SuiteDialog, a full-service email and social CRM agency that helps brands ignite conversations and cultivate relationships with customers across the social Web. Prior to SuiteDialog, Michael founded Conversa Marketing, a social CRM company which was acquired by StrongMail Systems in 2010. Before branching out on his own, Michael served as Chief Marketing Officer for Epsilon, a leading provider of multichannel, data-driven marketing services. Michael's other key marketing leadership roles include CMO at Bigfoot Interactive, VP of Strategic Development at CNET Networks, Inc., and VP of Marketing at ZDNet. Michael received a B.B.A. and an M.B.A. from Hofstra University. Reach Mike at


Inside Mobile Marketing

Michael Becker
Following the Breadcrumbs to Guide People Through the Path to Purchase
Apr 10, 2014

  Marketing is about service; it's about helping a company identify and fulfill the needs, wants and desires of consumers....

Customer Experience Commerce

Jeannie Walters
Why Customer Experience Trumps User Experience
Jan 29, 2014

Whenever I'm asked to explain customer experience, I'm always hard-pressed for a short, easily digested answer. It's just so huge!...

Engagement Matters

Stephanie Miller
3 Key Lessons for Mobile Email Marketers
Mar 1, 2012

With mobile devices ranging from smartphones to iPads to e-readers to netbooks, the question isn't if you need a mobile strategy for...

Redefining Performance Marketing

Craig Greenfield
Facebook's Timeline for Brands: A Facebook Performance Opportunity
Mar 29, 2012

Facebook's new Timeline for Brands enables marketers to foster engagement with participants. This engagement can equal Facebook performance. Brands can...

15 Minutes Ahead

Luis Hernandez
How Evolving Mobile Behaviors are Raising the Stakes for Marketers
Jan 5, 2012

While none would argue that 2011 was the year of the mobile app, marketers have been hearing more noise about...

The View From Here

Melissa Campanelli
Everything You Want to Know About Email Marketing … and More
Nov 3, 2011

With the holidays fast approaching, it's a great time for email marketing professionals to give their programs a much needed...

Digital Marketing Takes Action

Heidi Cohen
Which is Better for Mobile Shopping, Tablets or Smartphones?
Jul 7, 2011

Are you wondering whether it’s worth providing your online retail offering on tablets, particularly the iPad? Are you also facing...

Ways of Thinking

Thorin McGee
A Facebook Fan is $136 in Lifetime Value, $3.60 in Media Impressions
Jun 29, 2010

The lifetime value of a Facebook fan is about $136 to top brands, according to this study on Facebook fan...

Putting Pinterest to Work for Your Brand

Pinterest is the new hot property. Overnight this visual curation powerhouse has generated more traffic to websites than Twitter, Google+, Linkedin and YouTube combined. Its clean and simple design, including pleasing graphics and neat organization, allows users to quickly and easily gain access to the content that matters to them. Marketers have taken notice and are asking themselves, "How can Pinterest help me form a deeper relationship with my customers and prospects?"  Read More >>

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A Look at Facebook's Premium Ads

Last week Facebook officially announced its new premium ads at the fMC confab, its marketing conference. While there were several announcements, including Timeline for brand pages, the most relevant one for this column was the official launch of the social media platform's new premium ad units.  Read More >>


3 Social Media Musts to Grow Your Community

With 2011 holiday sales surpassing expectations, marketers entered 2012 with new customers and a renewed optimism. However, given the ups and downs of the past several years, now isn't the time to rest on your laurels.   Read More >>

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5 Ways to Leverage the Power of Social Communities This Holiday Season

Tough economic conditions have led to some pretty dramatic changes this holiday season, including earlier and more aggressive promotions, extended store hours, and more aggressive digital marketing efforts such as extended free shipping offers. How can brands leverage their social communities to best stand out from the crowd and drive success this holiday season and beyond? Here are five simple ways to leverage the power of your social community this holiday season:  Read More >>


10 Tips to Help Grow Your Twitter Followers

This past Labor Day weekend saw Republican presidential candidates hit the campaign trail, and Twitter was buzzing with location updates, photos and 140-character sound bites. While many of the candidates boast huge Twitter followings, several have come under criticism for the authenticity of their numbers.

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3 Ways Social Communities and Engagement Will Redefine Marketing

The growth of social media provides many new opportunities for brands, including the ability to identify best customers and influencers, and to actively engage those influencers to grow brand advocacy and community. Naturally, it's this prospect that's helped fuel the enormous growth in spending across and within key social communities like Facebook, YouTube and more.  Read More >>

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Measuring the Impact of Facebook on Sales

There's been a lot of talk about Facebook's impact on commerce from industry pundits. “Will it be retail’s next Google?” asked one report from a leading analyst's firm. While we're still very much in the early stages of social media marketing, one thing is certain: In a world where people are increasingly turning to others for opinions and recommendations on the things they need, social commerce, specifically Facebook commerce (f-commerce), is something worthy of additional exploration....  Read More >>

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Building Multicultural Communities

For many brands, embracing social media and building community has been a juggling act. Balancing user demand and fit with the appropriate resources to assure proper customer engagement and support has been a challenge for many. As engagement is ignited and goals are reached, prudent marketers are taking the next step and adding additional channels to help expand and nurture these communities. With the mantra to be everywhere consumers are, expansion is, and remains, a core goal for...  Read More >>

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5 Steps for Putting Twitter to Work for Your Brand

Twitter can help you win customers, drive sales, find/solve problems and manage your brand. If you don’t have a Twitter strategy, you need one.

The previous sentences are a combined 140 characters, the maximum length of a tweet. They perfectly capture the power of this relatively new short-form messaging system.


Maximize Holiday Sales

As the holiday season kicks into high gear, brands are scrambling to maximize sales and results. The growing use of social media and smartphones adds enormous complexity, along with many opportunities for today’s digital marketing gurus. But fear not! With a little preparation and integration, double-digit sales increases are possible. Here’s how to get the most out of your Q4 digital efforts to drive sales and grow lifetime value for many years to come.  Read More >>