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The View From Here

By Melissa Campanelli

About Melissa

Melissa Campanelli is the editor-in-chief of Target Marketing's eM+C brand and Retail Online Integration, a monthly print magazine, website and e-letter (The ROI Report) that's all about the integration of sales channels, including print/catalog, transactional websites and retail stores, as well as email, mobile, social media and more.

Prior to becoming editor-in-chief of eM+C, Melissa spent ten years at DM News, where she was first a senior editor and then deputy editor. She's also a leading expert in small business e-commerce and author of the books "Entrepreneur Magazine's Open an Online Business in 10 Days" and "Start Your Own e-Business."



Michael Della Penna
Putting Pinterest to Work for Your Brand
Apr 20, 2012

Pinterest is the new hot property. Overnight this visual curation powerhouse has generated more traffic to websites than Twitter, Google+,...

Inside Mobile Marketing

Michael Becker
Following the Breadcrumbs to Guide People Through the Path to Purchase
Apr 10, 2014

  Marketing is about service; it's about helping a company identify and fulfill the needs, wants and desires of consumers....

Customer Experience Commerce

Jeannie Walters
Why Customer Experience Trumps User Experience
Jan 29, 2014

Whenever I'm asked to explain customer experience, I'm always hard-pressed for a short, easily digested answer. It's just so huge!...

Engagement Matters

Stephanie Miller
3 Key Lessons for Mobile Email Marketers
Mar 1, 2012

With mobile devices ranging from smartphones to iPads to e-readers to netbooks, the question isn't if you need a mobile strategy for...

Redefining Performance Marketing

Craig Greenfield
Facebook's Timeline for Brands: A Facebook Performance Opportunity
Mar 29, 2012

Facebook's new Timeline for Brands enables marketers to foster engagement with participants. This engagement can equal Facebook performance. Brands can...

15 Minutes Ahead

Luis Hernandez
How Evolving Mobile Behaviors are Raising the Stakes for Marketers
Jan 5, 2012

While none would argue that 2011 was the year of the mobile app, marketers have been hearing more noise about...

Digital Marketing Takes Action

Heidi Cohen
Which is Better for Mobile Shopping, Tablets or Smartphones?
Jul 7, 2011

Are you wondering whether it’s worth providing your online retail offering on tablets, particularly the iPad? Are you also facing...

Ways of Thinking

Thorin McGee
A Facebook Fan is $136 in Lifetime Value, $3.60 in Media Impressions
Jun 29, 2010

The lifetime value of a Facebook fan is about $136 to top brands, according to this study on Facebook fan...

Everything You Want to Know About Email Marketing … and More

With the holidays fast approaching, it's a great time for email marketing professionals to give their programs a much needed boost. That's why I wanted to take this opportunity to tell you about eM+C's upcoming All About eMail Virtual Conference & Expo. This free virtual show will be held Nov. 10 and features industry experts discussing the hottest email marketing topics of the day, including:  Read More >>


They're Mad as Hell …

It seems that a group of retailers and brand manufacturers got together earlier this month and crafted marching orders for technology vendors to change their traditional engagement and delivery models and partner with them in a more meaningful and strategic way — all to meet the needs of today's demanding consumers.  Read More >>


An Opportunity to Learn From Leading Retailers

What do cross-channel retailers like to do best (besides make money)? Share their stories and insights with their peers so they can learn from one another. Well, eM+C's sister publication, Retail Online Integration, is giving those retailers a great platform to share their thoughts with its Retail Marketing Virtual Conference & Expo - Fall 2011, which is taking place next Tuesday, Sept. 27.



Interact Virtually at InterACT!

I'm excited to tell you about a new virtual event that's taking place on Aug. 23 produced by Target Marketing, DirectMarketingIQ and Printing Impressions, eM+C's sister brands.  Read More >>


What's On a Retail CMO's To-Do List?

Focusing on their customers and setting the right expectations for their CEO when it comes to marketing plans are just two of the many priorities chief marketing officers at retail companies are putting on their to-do lists for the remainder of 2011.

Mobile's Role in the In-Store Shopping Experience Growing, Survey Finds

I came across a very interesting report this week from White Horse, a digital marketing agency based in Portland, Ore. The Future of In-Aisle Mobile: A Framework for Consumer-Centered Innovation found that 84 percent of smartphone users have engaged in some type of in-store mobile activity related to shopping.  Read More >>


A Real Mobile Wallet (Finally!)

I heard about an interesting mobile payment technology yesterday from MobilePayUSA. The press release I saw detailed how MobilePayUSA, a mobile payment solutions provider, launched a private beta test of its solution with Tutti Frutti Frozen Yogurt in Balboa Island, Calif.  Read More >>

The Social Media Sobriety Test

From the now-I've-heard-it-all-file: Ever send a message on Facebook at 3 a.m. after a night of alcohol imbibing that you regretted? Don't even remember doing it? Then the Social Media Sobriety Test, a free Firefox plug-in from online security company Webroot Software, is for you.  Read More >>

Companies Mentioned:


4 Hot Topics From eTail

Here are four hot topics in cross-channel retailing that are being discussed at eTail 2011 in Palm Desert, Calif. this week:  Read More >>

Companies Mentioned:

4 Things I Learned at The Email Evolution Conference

I just got back from the 2011 Email Evolution Conference in sunny South Beach. The fourth annual event, sponsored by the Direct Marketing Association's Email Experience Council (EEC), didn't disappoint. I met many of my "virtual" contacts in person, did some networking, gathered some interesting content for our e-newsletters and acquired leads for future articles. There was a positive vibe about email in general at the event, with more than 500 attendees and exhibitors milling around the

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